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Customer Services Agent PG1

Company Name:
Horizon Air
PAY
The starting hourly wage for this position is $11.88
POSITION INFORMATION
KEY RESPONSIBILITIES
Provide frontline customer service to our passengers
Work directly with passengers in ticket purchases, passenger check-in and flight boarding involving the heavy use of a computer based reservation program (IMAGE)
Work outdoors in all types of weather conditions - duties include baggage and cargo handling, aircraft marshaling, and aircraft deicing
Select locations may perform reservations functions
Other duties as assigned
HOURS
The first 3-4 weeks of paid training will be closer to full-time hours. After training, the hours are part-time with 20-30 scheduled hours per week. There are additional hours to pick up if desired.
We operate 365 days per year. We are looking for candidates who are flexible and willing to work early mornings, afternoons, late evenings, weekends, and holidays.
QUALIFICATIONS
High school diploma or equivalent required
Minimum age of 18
Must be authorized to work in the U.S.
Valid driver's license with a good driving record required, defined by the following: No DUI, DWI, reckless or negligent driving within the last five years, no suspensions, terminations or revocations in the last five years, and no more than three moving violations in the last two years- Previous customer service experience required
Bilingual strongly preferred (Spanish/English)
Friendly, knowledgeable and polite in all situations
Keyboard proficiency required
Excellent oral communication skills
Strong diplomacy and teamwork skills
Strong problem solving skills
Ability to consistently lift 50 pounds required
Ability to juggle multiple tasks in a fast-paced and at times stressful environment
Ability to perform basic mathematics required
Ability to work flexible schedules to include weekends and holidays required
Strong ability to listen and respond effectively to repetitive questions
Regular and predictable attendance required
If selected, ability to attend 7 day training in Seattle, WA and Portland, OR required
THE LOCATION
This location for this posistion is in Bellingham, Washington
OUR CULTURE - HORIZON AIR
For eligible employees, our company offers a competitive total rewards package that includes;
insurance coverage (medical, dental and vision care)
401(k) retirement savings plan
monthly and annual incentive bonus plans
paid time off
generous employee travel program (with flight privileges on Alaska Airlines as well).
Key to Horizon Air's success is its distinctive culture, where partnership thrives and co-workers go out of their way to help each other. Each day, employees are guided by the shared values of Integrity, Heart, Partnership, Innovation/Initiative and Continuous Improvement. Horizon Air also fosters a diverse and inclusive culture and is an Equal Opportunity Employer.
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POSTING INFORMATION
Please apply on or before: SUNDAY, NOVEMBER 23RD
Internet Explorer 8 or above, running on Windows, is the browser that is strongly recommended to successfully submit your application. If you choose to use another browser, your application may not come through successfully
A few helpful tips when applying -
Before applying, we recommend that you clear your browsing history including your temporary internet files and disable pop-up blockers. You can accomplish this by going to the Tools tab.
Gather your paperwork, including your work history (we require 10 years of work history to be added to the application), resume etc. - before you apply to the position.
Cover letters will not download unless you are using Internet Explorer 8 or higher. If you would like to include a cover letter, add it as your first page to your resume. Your resume is part of your application and unique to each position you apply to..
Once in the application, be sure to use the links provided to return to the previous page if needed. The back button is not compatible with our system.
EOE Minorities/Females/Protected Veterans/Disabled
Regular/Temporary: Regular
Job ID: 24783
Full/Part Time: Part-Time
Location: Bellingham, WA
Job Title: Customer Services Agent PG1

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