Customer Success Representative
Bellingham, WA Bellingham, WA Full-time Full-time $19 - $21 an hour $19 - $21 an hour 1 day ago 1 day ago 1 day ago Your Opportunity:
You are responsible for supporting PLACE Operators after launch, using excellent, in-depth knowledge of the PLACE toolkit and value offerings.
You have a passion for supporting customers and recognize the value of providing prompt and exceptional service to create life-long partnerships.
You are a resourceful problem-solver and are comfortable working autonomously.
Who Develops You:
Director of Partner Success What You'll Do:
Become a trusted advisor and resource for our clients, owning their issues to completion.
Serve as a resource for PLACE Operators by mastering subject matter expertise in PLACE products and services.
Provide consistent, prompt, and warm follow-up with customers to provide memorable service.
Identify opportunities to improve Operator experience.
Utilize CRM to manage customer interactions.
Adhere to defined Service Level Agreements, maintain high customer satisfaction rates.
Contribute to the team's overall service excellence by sharing best practices.
Seek and escalate observations about areas for improvement in systems and service.
Craft job aids, templates, and troubleshooting documents as needed.
Perform all other Operator support duties as assigned.
Skills You Have:
1-4 years experience in Customer Service/Account Representative/Client Care Strong working knowledge of Google Apps and Microsoft Office applications Experience working in real estate-related businesses or previous CRM experience required Skilled with computers, email, smartphones, and web-based tools Excellent written and verbal communication skills Highly organized with extreme attention to detail Ability to work independently and handle shifting priorities Very motivated by a growth and coaching culture Must work in the Bellingham office Employees and their qualified dependents are offered the following
Benefits:
Medical Health Savings Account Dental Vision Additionally they are eligible to enroll in the following voluntary
Benefits:
STD Accidental and Illness Insurance Life Insurance Employees are also enrolled in Long Term Disability Insurance and eligible to enroll in the company's 401k program.
Employees are offered the following:
Vacation Time as Needed 10 Sick Day 9 paid holidays and 2 paid floating holidays 3 days of Bereavement Leave Time off for Voting and Jury Duty Employee Assistance Program Employees are eligible to participate in the company's yearly Stock Purchase Program.
Salary:
$19- $21 per hour We are an equal opportunity employer and value diversity.
All employment is decided on the basis of qualifications, merit and business need.
We are committed to creating an inclusive environment for all employees.
Company Website:
place.
com Job Type:
Full-time Pay:
$19.
00 - $21.
00 per hour
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Weekly day range:
Monday to Friday Work setting:
In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
You are responsible for supporting PLACE Operators after launch, using excellent, in-depth knowledge of the PLACE toolkit and value offerings.
You have a passion for supporting customers and recognize the value of providing prompt and exceptional service to create life-long partnerships.
You are a resourceful problem-solver and are comfortable working autonomously.
Who Develops You:
Director of Partner Success What You'll Do:
Become a trusted advisor and resource for our clients, owning their issues to completion.
Serve as a resource for PLACE Operators by mastering subject matter expertise in PLACE products and services.
Provide consistent, prompt, and warm follow-up with customers to provide memorable service.
Identify opportunities to improve Operator experience.
Utilize CRM to manage customer interactions.
Adhere to defined Service Level Agreements, maintain high customer satisfaction rates.
Contribute to the team's overall service excellence by sharing best practices.
Seek and escalate observations about areas for improvement in systems and service.
Craft job aids, templates, and troubleshooting documents as needed.
Perform all other Operator support duties as assigned.
Skills You Have:
1-4 years experience in Customer Service/Account Representative/Client Care Strong working knowledge of Google Apps and Microsoft Office applications Experience working in real estate-related businesses or previous CRM experience required Skilled with computers, email, smartphones, and web-based tools Excellent written and verbal communication skills Highly organized with extreme attention to detail Ability to work independently and handle shifting priorities Very motivated by a growth and coaching culture Must work in the Bellingham office Employees and their qualified dependents are offered the following
Benefits:
Medical Health Savings Account Dental Vision Additionally they are eligible to enroll in the following voluntary
Benefits:
STD Accidental and Illness Insurance Life Insurance Employees are also enrolled in Long Term Disability Insurance and eligible to enroll in the company's 401k program.
Employees are offered the following:
Vacation Time as Needed 10 Sick Day 9 paid holidays and 2 paid floating holidays 3 days of Bereavement Leave Time off for Voting and Jury Duty Employee Assistance Program Employees are eligible to participate in the company's yearly Stock Purchase Program.
Salary:
$19- $21 per hour We are an equal opportunity employer and value diversity.
All employment is decided on the basis of qualifications, merit and business need.
We are committed to creating an inclusive environment for all employees.
Company Website:
place.
com Job Type:
Full-time Pay:
$19.
00 - $21.
00 per hour
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Weekly day range:
Monday to Friday Work setting:
In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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